Policies & Conduct Code

Cancellation & Booking Policy

• 48-hour cancellation notice is required. If not given, your deposit will be forfeited and a new deposit is required to reschedule.

• You may cancel/reschedule up to 3 times in a 4 month period.

• 2 consecutive cancellations result in a ban from future bookings.

• Same-day cancellations will incur a $5 rebooking fee, deducted from your deposit.

• Refunds will be processed in 7–10 business days.

• No-shows will be charged in full and banned from future appointments.

• Late arrivals (15+ minutes) will be considered a missed appointment, and the full session amount will be charged.

Conduct & Safety

Zero Tolerance for Sexual Harassment: Any unwelcome behavior will result in immediate session termination, full charge, permanent ban, and potential legal action.
Parents/Guardians of minors: Must remain on-site during sessions for clients under 18. For ages 14+, you may wait in the lobby. A valid card must be on file for all minors.
Children and pets are not permitted in treatment rooms. Bringing them may result in cancellation and full session charge.
To maintain a safe and healthy environment for everyone, please reschedule your appointment if you are feeling unwell, have been in contact with someone who is sick, or are currently experiencing any symptoms of illness. If you arrive for your session showing signs of illness, your appointment will be canceled and rescheduled for a later date.

Frequently Asked Questions

Will I have to be naked for my massage?
You will be free to undress to your comfort level whatever that may be. For optimal results, it is encouraged that the area of focus is free of clothing. Whether you decided to undress completely, down to your under garments, or fully clothed you will be under a constant cover of the sheet.

Is tipping required? Will I insult you if I do not tip?
No, tipping is not required or taken as an insult if not added. As it is always greatly appreciated, it is at your discretion.

What should I do before a massage?
To receive the most out of your sessions consider doing the following before and after arriving for your session: eat a light nutritious meal about an hour before, hydrate well the day before, day of, and day after your massage, stretch or go for walk, don't plan for much mental or physical stimulation after your appointment, get good sleep the night before and of the session, set intentions for your session.

Can I have a silent, no-talking session?
Yes! Please always feel free to share exactly what you are needing at the start of every session. Silent moments are encouraged to be fully present with what is occurring in your body.

What kind of oil do you massage with?
Organic unrefined cold pressed Jojoba oil. Any other products used in the session will be discussed prior to usage.

Are there shower facilities?
No. Bathroom access only.

Do you accept FSA/HSA cards?
Yes, we accept both!

If your question is not listed here, please reach out to us.