Policies & Conduct Code

Cancellation & Booking Policy

• 48-hour cancellation/rescheduling notice is required. If not given, you will be charged the full amount for the service scheduled, and a new deposit is required to reschedule. This must be paid before a new appointment can be made. If you reschedule an appointment with a 48 hour notice, your deposit will be transferred to the new appointment.

• You may cancel/reschedule up to 3 times per calendar year.

• 2 consecutive cancellations result in a ban from future bookings.

• Same-day cancellations will incur a $5 rebooking fee, deducted from your deposit.

• Refunds will be processed in 7–10 business days.

• No-shows will be charged in full and banned from future appointments.

• Late arrivals (15+ minutes) will be considered a missed appointment, and the full session amount will be charged.

Conduct & Safety

• Zero Tolerance for Sexual Harassment: Any unwelcome behavior will result in immediate session termination, full charge, permanent ban, and potential legal action.

• Parents/Guardians of minors: Must remain on-site during sessions for clients under 18. For ages 14+, you may wait in the lobby. A valid card must be on file for all minors.

• Children and pets are not permitted in treatment rooms. Bringing them may result in cancellation and full session charge.

• I agree that I am not currently experiencing any of the following symptoms:

  • Cough

  • Sore throat

  • Fever

  • Shortness of breath

  • New loss of taste or smell

  • Chill

  • Nausea

  • Vomiting

  • Diarrhea

  • Or been around someone who has been experiencing these one or more of these symptoms

Special Cases

• Worker’s Compensation / Auto Accident Clients must follow all policies and provide a card on file. Missed sessions incur a $107 retainer fee.

• Hope Lives! Clients: 2 vouchers required per 90-min session. Missed appointments without notice will be charged a $160 container fee.

Arrival

• Please arrive no more than 2 minutes to your scheduled appointment. Breaks between clients are designed to give ample time to reset the room, energy field, and tend to personal needs of your therapist.

• Please wait on the bench provided outside the office until your scheduled appointment time.

• If you have trouble locating our office, please refer to this directional video.

• Please remove shoes in the event of snow/rain/mud before entering.

• To receive the most out of your sessions consider doing the following before and after arriving for your session: eat a light nutritious meal about an hour before, hydrate well the day before, day of, and day after your massage. Refrain from substances and alcohol 24 hours pre and post massage or energy healing session. Setting an intention for what you are wanting to get out of your session can look like setting short/long-term goals, connecting with your body and knowing the areas you'd like work focused on, or how you would like to feel after your massage. This intention is what can really personalize your session. Afterwards, stretch or go for walk, don't plan for much mental, social, or physical stimulation after your appointment, get good sleep the night before and night of the session.

• To maintain a safe and healthy environment for everyone, please reschedule your appointment if you are feeling unwell, have been in contact with someone who is sick, or are currently experiencing any symptoms of illness. If you arrive for your session showing signs of illness, your appointment will be canceled and you will be charged for the full session.

Consent & Agreement

• I understand the nature of the services offered and give my informed consent to receive bodywork, somatic, and/or energy therapy.

• I have disclosed relevant health information and understand I may stop the session at any time and am responsible for communicating needs and discomforts before and during the session.

• I acknowledge that I have been informed of the treatments I will receive during this therapy session, including cupping therapy, hot stone therapy, use of heating pads, infrared light therapy, muscle scraping, and lymphatic drainage. I have been provided with information regarding the potential benefits and risks associated with these treatments.

• I voluntarily consent to receive these therapies and understand that the therapist cannot be held liable for any injuries, discomfort be it physical or emotional that may arise during or after the session.

• I accept full responsibility for all services rendered during the session.

• I also acknowledge the importance of maintaining confidentiality of all information shared during the session and agree to adhere to the cancelation, booking, and conduct code and policies outlined by Orange Moon Massage & Holistic Healing.

• I have read, understand, and agree to abide by the cancellation, conduct, and booking policies listed above.